Contact information, including their role within their company, communication history, and issues with your products and services are within reach.Īll customer interactions are laid out in a very convenient timeline and you can easily put to task your departments or individual team members to access your customers’ information and history. The integrated contact management is one functionality NetSuite CRM users find very useful to their business.
It comes with a robust set of features that include automated tools for partner relationship and marketing, and even conventional CRM functionalities like customer service management and SFA. NetSuite CRM is a complete customer relationship management platform that incorporates traditional and advanced capabilities to help businesses drive revenue and growth. Lastly, NetSuite CRM plans are available on a quote basis. On top of the usual capabilities, NetSuite CRM comes with powerful and advanced functionalities like marketing automation, sales force automation, and customer service management.
The platform offers users more than just traditional features most CRM systems provide. Through here, businesses can publish and organize their content, making it easier for both customers and employees to find exact documents needed. One example of its features is knowledge management. With NetSuite CRM, companies are able to deliver exceptional customer experience from the early stages of lead management all the way to fulfillment and post-sales support. Users enjoy a continuous stream of information from all points and throughout their customer lifecycle. NetSuite CRM is a robust and powerful customer relationship management solution that provides companies of all sizes a complete 360-degree view of their customers in real-time.